The product of lawyers from Stracci Law Group for example is their intellectual capital, which has to do with the skills and capabilities of the entire team of collaborators. So why don’t they embrace customer service and realize that it, when done exceptionally, can be effective and maintain a competitive edge? The product of lawyers is their intellectual capital, which has to do with the skills and capabilities of the entire team of collaborators. So why don’t they embrace customer service and realize that it, when done exceptionally, can be effective and maintain a competitive edge?
Typically, we can observe the following:
Everything from office hours, location, future medical cost calculator, availability, and general availability are designed to serve what is best for the business rather than the client; offices are spending a lot of money on advertising and failing to provide adequate customer service training for receptionists and telephone operators. The result is missed calls, a bad initial impression of the company, missed opportunities, etc. The receptionist vacancy, if any, is filled with the person who accepts the lowest salary. While on the front lines, it is often considered the company’s least valuable position.
3 Ways To Conduct A Good Service In Law
1- Commit to providing exceptional customer service: it’s not conversations or slogans but a guided behavior that must come first and become part of the company’s culture and a habit and part of the brand’s daily life. In other words, this commitment must come from senior management, who must also demonstrate, for example, that they are serious about providing excellent customer service.
2- Determine where you are currently in the eyes of your customers and how they perceive you: Conduct a customer satisfaction survey to solicit feedback and identify areas for improvement.
Make sure that the search by mail or social networks, for example, is done by experienced people and that the results are valid, reliable, and meaningful. A tracking/troubleshooting system should be part of the program. This is as essential to your brand as a Mortar Mixer for the construction sector.
3- Based on the feedback received from your customers, design a customer service improvement program: The program should focus on long-term behavioral change and not just a quick fix. It should be established as a six- to 12-month campaign to etch new habits into the company’s culture. The campaign must include the following:
- Customer service standards
- An initial meeting for all employees, sharing with them the results of the customer satisfaction survey, the company’s dedication to service, and the improvement plan
- An ongoing program of telephone interviews for customer satisfaction
- A series of customer service training workshops for all attorneys and staff
- Special incentives, bonuses, and rewards for employees who have provided exceptional customer service